Clients are encouraged to use the Horizon Help Desk as it does provide a frame-work for logging tickets, escalating requests and self management through a knowledge base. It is our intention to provide fast response to support requests and we see the online support system as a means to putting priority against incidents.
Submit a Ticket to Horizon Help Desk here and you will receive a response email that will include a ticket number as well as a link to monitor resolution and progress in incident resolution.